Covid Safety Guidelines

The safety of our guests and our team is always our top priority. We are eager to welcome you, our guests, back so that we can continue to provide excellent and friendly service to all our guests. Please know we are focused more than ever on the health and safety of our guests and our employees. Your wellbeing is our top priority.

Over the past few months, we have developed our Safety Programme, which has involved the introduction of a wide range of protocols and systems that will ensure as much as possible, that our guests will have an enjoyable and safe visit at our hotel. While we would love to be able to keep things as normal as possible in the hotel, we have had to make some changes to the way we operate.

Hygiene

• We use disinfectant products that are proven to be effective against Covid-19.
• Deep cleaning protocols are in place.
• Sanitising stations at key touch throughout the hotel, with alcohol-based hand sanitiser provided.
• Additional cleaning of frequent touch-points. We have introduced thorough systems of sanitisation to ensure, as much as possible, that these areas are safe.
• Sanitized key card.
• Guests can request a face mask if desired.
• Our spacious public areas will be thoroughly cleaned continuously throughout each day.
• After each room is cleaned thoroughly and key touchpoints are sanitised, we will fog the room with a special device that deals very effectively with viruses and other air and surface contaminants.
• We have taken steps to improve air circulation processes to increase air quality.
• We wash all linens at a high temperature for optimal disinfection.

Social Distancing

• We have introduced minimum contact check-in and check-out.
• Please observe 2m floor markings provided.
• Protective screens are provided at reception desks
• You will have the option of using the lift or staircase to access your bedroom. Strict protocols on lift usage will be displayed on each floor.
• Your card will be charged at check in for the cost of your stay.

Food & Beverage

• Breakfast available daily and a continental option can be delivered to your room.
• Contactless room service is available daily.
• All serving staff to be issued with facemasks.
• Redesign dining area seating arrangements to ensure 2 meter distancing between tables.
• Service of all food and beverages respecting strict food safety procedures.
• In room dining options are available.

Training

• All employees have received a comprehensive hygiene and prevention training program.
• We administer temperature checks for team members at the start of their shift.
• We have provided team members with personal protective equipment.

As you know travelling around the world now comes with limitations.   In relation to travel to Ireland, our Government have drawn up a “Green List” .  We can cater for residents of these countries, however unfortunately at the moment we are unable to accommodate residents outside this list.    Please see more information on the “Green List” from The Government.    This list is current in the present moment but is subject to change.

If you have already booked with us and your country is not on the green list, as noted above we will not be able to honour your booking and we ask that you contact reservations.cork@theaddresscollective.com to cancel this booking for you. I am sure you can understand why we have to implement these measures, which of course is to ensure the safety of our guests and staff.

 

We look forward to welcoming you back.

Eoin Daly, General Manager, The Address Cork